ADA Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Missouri Department of Conservation (Department). The Department’s personnel policies govern employment-related complaints of disability discrimination.

The complaint should be in submitted online or in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant or his designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Missouri Department of Conservation
Internal Auditor/ADA Coordinator
PO Box 180
Jefferson City, MO 65102-0180

Within 15 calendar days after receipt of the complaint, the Internal Auditor/ADA Coordinator or designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the Internal Auditor/ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the MDC and offer options for substantive resolution of the complaint.

If the response by the Internal Auditor/ADA Coordinator or designee does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Director or designee.

Within 15 calendar days after receipt of the appeal, the Director or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Director or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the Internal Auditor/ADA Coordinator or designee, appeals to the Director or designee, and responses from these two offices will be retained by the Department for at least three years.

Rev 2/2016

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